Meet the Operational Team
At Play Based Wellness, our operational leadership team is the foundation that keeps therapy running smoothly for families and staff. This team manages the essential behind-the-scenes systems that support high-quality clinical care. Families experience clear communication, organized transitions, and reliable processes because each operational role is intentionally designed.
Our insurance specialist guides families through the entire insurance process from start to finish, making what is often a stressful step feel simple and supported. Our legal and compliance advisor ensures that the clinic meets the highest ethical and regulatory standards at all times. Our office manager oversees scheduling, communication, and day-to-day operations of the clinic, ensuring families always feel informed and connected.
Operational leadership exists to make sure the clinical team can focus on meaningful therapy, families feel reassured, and every detail behind the scenes supports a positive experience for the children we serve.
Our Operational Leadership
Jordan Hix, JD
Legal and Compliance Advisor
Hi everyone. I am Jordan, and I support Play Based Wellness by overseeing the legal and compliance side of the clinic. My role is to make sure our policies, procedures, and day to day systems stay aligned with state requirements, ethical standards, and the high level of care our families deserve. I work closely with leadership to create structures that protect our staff, our clients, and the integrity of the work happening here every day.
My background is in legal operations and compliance, and I have always been passionate about helping mission driven organizations run smoothly behind the scenes. I enjoy taking complex rules and turning them into clear, simple processes so our clinicians can stay focused on providing meaningful, effective therapy for children.
Outside of work, I like staying active, cooking at home, golfing, and playing pickleball whenever I can. I am known for being extremely punctual, and yes, I still have never been late to a meeting. It is not a challenge, but it has become a fun fact.
I am grateful to support the PBW team and to help create an environment where families feel safe, informed, and cared for from the moment they begin services with us.
Avery Santine, Office Manager
Hi, I’m Avery! I have been in the ABA field for over five years. I began my career working hands on as a Behavior Technician, supporting clients directly and seeing the meaningful impact this work can have. From the very beginning, I fell in love with watching children grow, reach major milestones, and celebrate the small victories along the way.
Throughout my time in ABA, I discovered a passion for supporting teams behind the scenes and helping strong systems run smoothly. In my role as Office Manager at PBW, I get to combine my love for clinical care with my interest in operations, organization, and team support. I care deeply about helping create an environment where children, families, and staff feel safe, supported, and welcomed.
My goal is to support the PBW community in a way that allows both the clinical and administrative teams to work together seamlessly. When the team feels supported, we are better able to provide the thoughtful, compassionate care that every child and family deserves.
Fun Fact: Outside of work, I love animals, beach days, music festivals, bagels, and University of Kansas basketball!
Shaiell Kennard, Insurance Specialist
Hi, I’m Renee. I joined PBW after spending years working in medical insurance, billing, and coding within large healthcare groups, including a busy multisite OBGYN practice. My background includes verifying benefits, coordinating with major insurance carriers, processing and following up on claims, and supporting providers across high-volume medical settings. That experience now helps me guide PBW families through the insurance process with clarity and confidence.
As PBW’s Insurance Specialist, I verify every child’s benefits before therapy begins, review deductibles and authorizations, and meet with each family one on one to make sure everything feels clear and manageable. I believe parents should never feel confused or overwhelmed when it comes to insurance. My goal is to make each step feel understandable, predictable, and supportive.
One of the things I love most about PBW is that I finally get to connect directly with the families I am helping. Instead of working behind the scenes on claims for people I never met, I now get to build relationships, meet our kids, answer questions in real time, and make sure the financial side of therapy never becomes a barrier.
I am grateful to be part of a team that values transparency, communication, and truly family-centered care. I look forward to supporting your family and helping make the insurance process as smooth as possible.